Terms of service

T&C's

General Terms and Conditions

We hope you have had a positive experience of our website, www.murphysdirect.com.  By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Murphys Direct's relationship with you in relation to this website. If you are not in agreement with any part of these terms and conditions, we would ask you to please refrain from using the site.

The use of this website is subject to the following terms of use:

The content of the pages of the Murphys Direct website are for your general information and use only. They are subject to change without notice.

By entering your details in the fields requested, you enable the Murphys Direct and its service providers to provide you with the products you have purchased. Any personal information you provide to us will only be used by us, our agents and service providers, and will not be disclosed unless we are obliged or permitted to by law to do so.

If you post or send offensive, inappropriate or objectionable content anywhere on this site, we may use whatever information about you is available to us to stop such behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or when you no longer wish to continue to purchase from us.

Due to the potential for either human or electronic error, neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Whilst all information provided on this website has been done so in good faith, your use of any such information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. If you have any specific concerns over the suitability of the product for your specific appliance, we would suggest that you seek advice from the manufacturer before ordering/using the product.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

It has been our intention that all trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. If it is found that we have failed to acknowledge any such trade mark, we will apply our right to retrospectively do so.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) nor do we have any responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


GIFT VOUCHER - RETURN CUSTOMER VOUCHER CARDS

  • Only one gift voucher can be used per pallet.

  • Vouchers are non-transferable and cannot be exchanged for cash.

  • Vouchers are non-refundable - Gift Vouchers will not be replaced when lost, damaged or stolen.

  • In the event of any dispute, the decision of Murphy's Direct is final.

WEBSITE USAGE TERMS & CONDITIONS

Welcome to our Cash & Carry Coal website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Murphys Direct relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Murphys Direct' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the EU.

 

Raffle / Competition Terms & Conditions

1. The Promoter

The promoter is: Murphys Direct (www.murphysdirect.com)

If you wish to contact us for any reason, please email info@murphysdirect.com 

2. The competition

2.1 All competitions are skill-based competitions, and an entry fee is payable each time you enter.

2.2 To be in with a chance of winning, everyone who enters the competition (an “Entrant”) will be required to pay the entry fee of €10 per entry.

3. How to enter

3.1 The competition will run from and including the opening and closing dates specified on the Website. These dates shall be referred to as the “Opening Date” and “Closing Date” respectively. All times and dates referred to are the times and dates in Ireland.

3.2 If it is absolutely necessary to do so, the Promoter reserves the right to change the Opening and Closing Dates. If the Promoter does change the Opening Date and/or the Closing Date of a competition, the new details will be displayed on the Website.

3.3 All competition entries must be received by the Promoter by no later than the specified time on the Closing Date. All competition entries received after the specified time on the Closing Date are automatically disqualified and no refunds will be given.

3.4 To enter the competition:

(a) go to the Website, select to enter the draw

(b) complete and submit the online order/entry form (include all information such as contact name, address and phone number);

(c) purchase the required number of entries; then

(d) when you have purchased your entries, you should receive an order number via the email address you have provided. If there are any issues with this please contact our customer service team. Please keep the email safe as your order number is your raffle ticket. Customers who purchase 2 or more tickets will be provided with separate order numbers for each ticket. This will be provided via email and kept on record on our system for the live draw.

3.5 All entries must be based in Ireland or UK only. Entries in other locations will automatically be disqualified and no refund will be given.

3.6 The Promoter will send confirmation that your entry has been received.

3.7 The Promoter will not accept responsibility for competition entries that are not successfully completed, are lost or are delayed regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

3.8 By purchasing entries and submitting a competition entry, you are entering into a contract with the Promoter and are agreeing to be bound by these terms and conditions.

4. Choosing a winner

4.1 All Entrants who complete the ticket entry process, providing all relevant information and has received a raffle ticket(s), will be placed into a draw and the winner will be chosen by a random number generator which will be done live on Facebook. The random draw will take place as soon as reasonably possible and, in any event, within 24 hours of the Closing Date (“Draw Date“).

4.2 For help with entries, please contact us by telephone on 042 9377 094 / email us at info@murphysdirect.com

5. Eligibility

5.1 The competition is only open to all residents in Ireland and UK, aged 18 years or over. Please be aware the area must be suitable for delivery. Restricted or difficult to reach areas is not suitable for delivery.

5.2 By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition. If you fail to provide the Promoter with any such proof or other information that they may require within a reasonable time, you may be disqualified from the competition.

5.3 The Promoter will not accept competition entries that are:

(a) automatically generated by computer; or

(b) incomplete.

5.4 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

5.5 No refunds of the entry fee will be given in any event, including;

(a) if, following your entry into the competition, you subsequently find out that you are not eligible to enter the competition or claim the Prize;

(b) if, following your entry into the competition the eligibility criteria for entering the competition or claiming the Prize changes and you are no longer eligible; or

(c) if you are disqualified from the competition by the Promoter for any reason.

5.6 Entrants can enter the competition as many times as they wish until the maximum number of entries have been received. Bulk entries, will be accepted as individual entries and provided with separate order numbers which will be provided via email. It is your responsibility to keep this email safe.

6. The prize

6.1 The prize for the competition is described on the Website (the “Prize”). Details of the Prize are, to the best of the Promoter’s knowledge, information and belief, correct as at the Opening Date.

6.2 The Promoter makes no representations and gives no warranties about the Prize, its value, its condition or any other information provided on the Website. The Promoter makes no representations and gives no warranties that the information provide on the Website is accurate, complete or up to date.

6.3 The prize is not negotiable or transferable.

7. Winners

7.1 The decision of the Promoter is final and no correspondence or discussion will be entered into.

7.2 The Promoter will contact the winner personally as soon as practicable after the Draw Date, using the telephone number or email address provided with the competition entry. If the winner cannot be contacted or is not available, or has not claimed the Prize within 30 days of the Draw Date, the Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

7.3 The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish the name and county of major prize winners on their Social Media accounts / website.

7.4 If you object to any or all of your name, county and winning entry being published or made available, please contact the Promoter at info@murphysdirect.com prior to the Closing Date. In such circumstances, the Promoter must still provide the information to the Advertising Standards Authority on request.

8. Claiming the prize

8.1 You must claim the Prize personally. The Prize may not be claimed by a third party on your behalf. Details of how the Prize will be delivered to you are published on the Website. Please note collection is not provided.

8.2 If your personal details, including contact information, changes at any time you should notify the Promoter as soon as reasonably possible. Notifications should be sent to the Promoter via email to info@murphysdirect.com. Notifications must include details of the competition you have entered, your old details and your new details. If your details change within 10 days of the Closing Date, the Promoter will use your old details if it needs to try to contact you.

8.3 The Promoter does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the prize.

8.4 All prizes will be allocated to the winners within 4-6 weeks of the prize draw date and the winner being announced.

9. Limitation of liability

Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

10. Data protection and publicity

10.1 By entering the competition, you agree that any personal information provided by you with the competition entry may be held and used only by the Promoter or its agents and suppliers to administer the competition or as otherwise set out in the Promoter’s Privacy Policy, a copy of which is available on the Website.

10.2 If you are the winner of the competition, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this competition. You further agree to participate in any reasonable publicity required by the Promoter.

10.3 If you do not wish to participate in any publicity, you must notify the Promoter prior to the Closing Date. This will not affect your chances of winning the Prize. If you do not agree to participate in any publicity about the competition, we may still provide your details to the Advertising Standards Authority. This is a legal requirement that we must comply with to prove that the competition has been properly administered and the Prize awarded.

10.4 If you are the winner of the competition, you may be required to provide further personal information and proof of your identity in order to confirm your eligibility to claim the Prize and transfer ownership of the Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withdraw your consent to your personal information being used in such way but by doing so you may prevent the Prize being transferred to you. In such circumstances, you will be deemed to have withdrawn from the competition and forfeit the Prize. You will not be entitled to any refund of your entry fee. The Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

10.5 Please note that under data protection laws you are entitled to request that the Promoter does not contact you and removes your details from its database. If you make such a request you will be withdrawing from the competition as it will not be possible to contact you in the event that you are the winner. You will not be entitled to any refund of any entry fee if you withdraw from the competition. If you do not wish any of your personal details to be used by the Promoter for promotional purposes, please email the Promoter at info@murphysdirect.com prior to the Closing Data.

11. General

11.1 The Promoter reserves the right to amend these terms and conditions from time to time. The latest version of these terms and conditions will be available on the Website.

11.2 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition and any future competitions.

11.3 The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

11.4 The competitions on the Website are in no way sponsored, endorsed, administered by or associated with Facebook. By entering the competitions, Entrants agree that Facebook has no liability and is not responsible for the administration or promotion of the competitions.

11.5 These terms and conditions shall be governed by Irish law, and the parties submit to the exclusive jurisdiction of the courts of Ireland.

SMS 

Customers may be contacted via SMS messaging service. This may include updates regarding orders or for marketing purposes. 

Opt-out: You can cancel the SMS service at any time. Just reply back with [OPT OUT KEYWORD]. After you send the SMS message [OPT OUT KEYWORD] to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

 

Please do not hesitate to give us a call regarding any of the Terms & Conditions provided.